Heal & Bloom Creative Therapy Terms & Conditions

Disclaimer

The provision of Holistic Counselling is intended as a tool to assist clients towards their own ultimate goals. It does in no way replace or is a substitute for professional medical or psychological assistance.  Clients who have a medical or psychological disorder or illness must seek professional medical advice. This responsibility falls with the client to disclose and not the Holistic Counsellor to diagnose.

The role of the Holistic Counsellor is to assist the client to bring balance into their whole lives and ensure the client is in touch with their own needs on a holistic level - typically the mind, body and spirit.  No assumption of responsibility is made or taken through the provision of Holistic Counselling.

All information supplied by the client is confidential and the client may request to view their own personal information, stored in the Holistic Counsellor’s records. Information will not be given to third parties in relation to the client or the client’s personal details without the permission of the client, unless the Holistic Counsellor deems the client, or any other person associated with the client, to be in a serious or life threatening situation, in which case the Holistic Counsellor is duty bound to report the perceived danger to the appropriate authorities. Such incidences may include suicidal tendencies or physical, mental or emotional abuse being committed on or by the client.

Service Fees 

Heal & Bloom Creative Therapy provide creative therapy services & holistic counselling to assist clients to live a life that brings them health, balance & happiness. Private individual sessions are $135 for one hour, and $235 for two hour sessions. This fee includes all materials that will be used for the session, and clients take home their creations. Clients are welcome to use their materials if they wish.

Phoebe is able to invoice NDIS clients on self-managed plans under “Assessment Recommendation Therapy or Training - Other Professional - 15-056-0128-1-3”. If this is not a part of your plan, Phoebe can adjust fees & invoicing requirements to suit your needs, to ensure you have access to the best possible support.

Additional costs of $30 per hour may be applied for any other services required outside of therapy, these can include calls or report writing for third parties (schools, other medical professional etc).

Medicare refunds are not available for Art Therapy services.   

Cancellations

If a 1:1 session is cancelled at short notice, or there is a no show, HBCT will charge 100% of the session fee. A short notice cancellation is when you:

•     do not show up for a session within 15 minutes of the scheduled start time, or

•     give less than 24 hours notice to cancel a support.

To cancel a session outside of business hours 9am – 5pm Monday - Friday, please get in touch with Phoebe or refer to your booking email.

Please note, for workshop cancellations that are within the 24 hours window, tickets cannot be refunded. They can be transferred to another participant of your own accord, or can be transferred to another workshop.
Should you need to cancel your workshop booking before the 24 hour window, you will receive a full refund.

Feedback, complaints, and disputes

HBCT welcomes all feedback, compliments, and complaints. If you would like to provide feedback or complaints, please email healbloomcreative@gmail.com.

If you are not satisfied with the outcome of your complaint, or do not want to talk to HBCT/Phoebe you can contact the Commonwealth Ombudsman at www.ombudsman.gov.au or by phone 1300 362 072.